Right to retract

REFUND POLICY

Refund

Perle des Senteurs' guarantee is limited to the return of the product, its exchange or reimbursement of the price, subject to compliance by the customer with the conditions and deadlines indicated in the following paragraph. If there is an order error on the part of Perle des Senteurs, the order may be returned after agreement with our after-sales service. Shipping costs related to the return of the goods are the responsibility of the Customer.
How the refund procedure works: The refund is only valid for our 50ml perfumes. In the event of defects, refunds are valid for a maximum of 14 days after the customer has collected their order from the collection point. The order must be checked within the mentioned period of 14 days. Once their package has been collected, the customer has 14 days to return their order. For their return to be accepted, the customer must return all perfumes in their boxes. Perfumes can be opened. The customer must send an email to: contact@perledessenteurs.ch and explain the reasons for their return. The customer must return their order by Swiss Post, La Poste France (Colissimo) or Bpost in Belgium.
It will then be refunded within 15 days maximum to the payment method made at the time of purchase.

Right of return

 In Switzerland, no right of return is officially provided for in law if no defect is noted; only art. 197 et seq. of the Swiss Code of Obligations on sales contracts is applicable. However, Perle des Senteurs authorizes certain returns according to the conditions listed above. Perle des Senteurs must not justify either the acceptance or refusal of a return. The return of goods takes place at the pleasure of Perle des Senteurs and does not give rise to a legal claim. If a return of merchandise is accepted, the customer must assume the return costs as well as the delivery costs. All scheduled returns must be returned within 5 business days (Saturday is considered a business day) from the day the return is accepted. This same rule applies in special cases such as “the perfume does not please” or if the customer made an order error. Products listed in the “Promotion” section are neither refundable nor exchangeable.

Out of stock: Products out of stock are precisely indicated on the Perle des Senteurs website, during the summary preceding your order confirmation and on your confirmation email. However, the calculation of the quantity of products available in stock is not carried out in real time, and it is possible that several users of the site order the same product at the same time.

Cancellation and modification of the order: You have the possibility of canceling or rectifying your order as long as payment for your purchases has not been confirmed (order confirmation email). For orders under invoice, modification is possible as long as the package is not sent.
Perle des Senteurs also reserves the right to cancel the order in the event of a previous dispute, resolved or not, arising during previous order(s), whatever the cause or origin.

Acceptance of conditions: When placing an order, the customer acknowledges having read the conditions set out in this section, and expressly declares to accept them. These conditions of use govern the contractual relations between Perle des Senteurs and its client, both parties accepting them without reservation.