Terms of Sales
The products sold are described on the website perledessenteurs.ch (site URL) at the time of sale. Product characteristics, illustrative images and photos are shown for information purposes only.
Processing of the order and conclusion of the contract:
- The customer can choose items from the product assortment of the Online-Shop (https://perledessenteurs.ch) and collect them in a “basket” by clicking on the “add to basket” button.
- By clicking on the “pay now” button, the customer agrees to purchase the items in their basket and approves these General Terms and Conditions. Refusal of a package does not constitute a right of withdrawal; any package refused without justification from the customer will be invoiced.
- The order confirmation sent immediately after the order by means of an automatic e-mail proves that the customer's order (purchase confirmation) has reached Perle des Senteurs.
- If an ordered item is not available, Perle des Senteurs reserves the right to modify the order with the customer's agreement. The customer is informed of this by telephone or e-mail. Any amounts already paid for the items ordered may in this case be refunded to the customer.
Conclusion of the sale, payment, confidentiality:
The photos in our online product catalog are not contractual. By clicking on “Confirm my order” you give your consent to order the items selected in your basket. The sales contract comes into force upon receipt of the order confirmation email.
Perle des Senteurs does not have access to confidential information relating to the means of payment. The information entered is encrypted on the platforms (TWINT & Shopify Payments) securely, without Perle des Senteurs or third parties being able to access it.
Perle des Senteurs considers any order delivered as accepted, without specific complaint within 7 days following receipt of the goods.
Prices and delivery costs
Prices are inclusive of VAT (all taxes included) in Swiss francs, VAT included. To the prices indicated are added the delivery costs appearing in the “basket” section of the order form.
Delivery
In the event of a delivery delay of more than three days from the date we indicate to customers in the shipping email, we suggest checking the package tracking and then, if necessary, that the customer notifies us this delay by sending us an e-mail or by calling us by telephone. We will then contact the Post Office to open an investigation. An investigation at the Post Office can last up to 21 working days maximum from the date of its opening (Saturday is considered a working day). If the product is found during this period, it will be sent immediately to the customer's home. If, on the other hand, the product is not found at the end of the 21 working day investigation period, the Post Office considers the package as lost.
Only at the end of this period can we return a replacement product to the customer, at our expense. If the product(s) ordered are no longer available at that time, we will reimburse the customer for the amount of the relevant products lost during transport. Any anomaly concerning delivery (expired expiry date, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of “handwritten reservations”, accompanied by the customer's signature. . In the case of a shipment made by the Post Office, if the package arrives open or damaged (in particular with the presence of the yellow “La Poste” tape) it is essential that the customer has it established by the postman or the Post office from which he depends on a “report” so that Perle des Senteurs can open an investigation and a compensation procedure.
Loss or theft of the package
La Poste offers a service called “Insurance against loss and theft” instructing the postman to give the parcel in person to the person indicated on the address, thereby guaranteeing delivery and, in the event of absence, prohibiting the postman to drop the package in the mailbox (thus avoiding package theft). If the customer does not select this option in the sales process on Perle des Senteurs, the postman may, in the event of the customer's absence during delivery, place the package in the package compartment of the mailbox. Consequently, it is absolutely not possible for either the Post Office or us to receive a complaint and carry out an investigation in the event of non-receipt of the package, theft or deterioration of its contents. Our work is limited to transmitting the tracking number to the customer, which will allow them to verify that the package has been sent and has arrived at the address indicated. After this step, WE DISCLAIM ALL RESPONSIBILITY and any claim for DAMAGE, THEFT OR NON-RECEIPTIVE.
It is a risk that the client takes deliberately, with full knowledge of the facts.
